Shipping & Returns

Shipping Return Policy

Thank you for choosing our sticker company for your purchase. We want to ensure your complete satisfaction, and we understand that occasionally returns may be necessary. This Shipping Return Policy outlines the guidelines and procedures for returning products to our company, located in Syracuse, New York.

1. Eligibility:

   • Returns are accepted within 14 days from the date of delivery.

   • To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

2. Non-eligible Items:

   • Custom-made stickers or personalized items cannot be returned, unless there was an error on our part.

3. Return Process: To initiate a return, please follow these steps: a) Contact our customer support team within 14 days of receiving your order to request a return. You can reach us via email at [customer support email] or by phone at [customer support phone number]. b) Provide the following information when contacting us:

   • Order number

   • Reason for return

   • Product details c) Our customer support team will guide you through the return process, providing you with a return merchandise authorization (RMA) number and instructions on how to return the item(s). d) Pack the item(s) securely in the original packaging, including any accessories or promotional items that were included. Include a copy of your original invoice or packing slip. e) Ship the item(s) to the address provided by our customer support team. Please ensure that the RMA number is clearly marked on the outside of the package.

4. Return Shipping Costs:

   • If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will provide a prepaid return shipping label.

   • If the return is not due to an error on our part, the customer will be responsible for the return shipping costs.

5. Refund or Exchange:

   • Upon receiving and inspecting the returned item(s), we will process the refund or exchange.

   • Refunds will be issued to the original payment method within 5 business days of receiving the returned item(s).

   • Exchanges for a different product or size are subject to product availability.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately. We may require photographic evidence of the damaged or defective product for verification purposes.

7. Non-Receipt of Package:

   • If your package does not arrive within the expected timeframe, please contact our customer support team. We will investigate the matter and take appropriate action.

Please note that this return policy applies to shipping-related issues. For any other concerns, such as quality or design-related issues, please refer to our general Terms and Conditions or contact our customer support team for further assistance.

We appreciate your business and are committed to providing you with high-quality products and excellent customer service. If you have any questions or need further clarification regarding our Shipping Return Policy, please don't hesitate to reach out to us.

Sincerely,

 

Lake Effect Stks, Syracuse, New York